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Thank you for shopping at Serenity Sanctuary.
Because some of our products are handmade with raw and organic ingredients, we will not be accepting any returns or exchanges. We will however accept returns or exchanges for any error made on behalf of Serenity Sanctuary. To submit your refund or exchange for a product where error was on behalf of Serenity Sanctuary please submit your request to shop@serenity-sanctuary.com within 1 business day of receipt of your order. We will respond promptly and accordingly and make sure to provide you with a resolution.
Please allow 1-3 business days for order processing. After order is processed please allow additional 1-5 days for shipping via USPS/UPS. Processing and Shipping does not include federal holidays or weekends as our business hours are Monday Thru Friday 8am-6pm est. Please keep in mind our products are handmade to order so we ask for patience as we prepare your order.
If for any reason your order is returned back to us due to incorrect address which would be error of buyer you will be responsible for re-shipping fees so please ensure you are providing the correct address for products to be shipped.
Unfortunately we are not responsible for any damage, lost or stolen products once they have been shipped. Please contact the shipping carrier to discuss your options on being reimbursed. Once the product leaves us and you are provided a tracking number via email we will not be responsible for the mishandling.
If you have any questions or concerns please feel free to contact us below:
Serenity Sanctuary
7014 Smith Corners Blvd #1232
Charlotte, NC 28269
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